Liberty Technology

We are looking for talented staff to fill seats on the bus!

Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond‐‐basically, we help businesses stay connected in every possible sense. We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.

About the Field Service Technician Position

We are looking for a self-starting Field Service Technician to deliver a high level of customer service to our company customers. We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

You understand information technology and the operational challenges of small and medium‐sized businesses. You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.

Liberty’s Core Values resonate with you, and you would be excited to work with a team that holds these same values high.

Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.

Field Service Technician Responsibilities

  • Provide service and customer support during field visits or dispatches

  • Tie workflow to schedule

  • Manage all on-site installation, repair, maintenance and test tasks

  • Diagnose errors or technical problems and determine proper solutions

  • Produce timely and detailed service reports

  • Document processes

  • Operate vehicle in a safe manner and ensure proper use of field automation systems

  • Follow all company’s filed procedures and protocols

  • Cooperate with technical team and share information across the organization

  • Comprehend customer requirements and make appropriate recommendations/briefings

  • Build positive relationships with customers

  • Other things you'll also do:

    • Keep up to date on new technologies, products, services relevant to our offerings
    • Identify and suggest possible improvements on procedures
    • Attend and actively participate in events such as lunch & learns, tech talks, and other ad hoc or informal happy hour‐type meetings after hours

Field Service Technician Requirements

  • Proven field service experience

  • Ability to troubleshoot, test, repair, and service technical equipment

  • Solid written and verbal communications skills

  • Ability to work flexible shifts and to adapt to changing work schedules

  • Familiarity with mobile tools and applications

  • Ability to work independently and productively without constant supervision

  • Attitude and aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation

  • A heart for helping customers solve problems

  • Icing on the Cake:
    • Technical degree or certification
    • Low Voltage Experience/certification
    • ConnectWise experience.
    • Experience with Cisco technology products and services
    • Experience working for or with a managed IT services provider

About the work environment...

All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high‐quality computing and communications gear that'll stand up to the work you need to perform. You'll get all the tools you'll need to do a killer job.

While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks. And most importantly, we pride ourselves as a company with excellent teamwork.

What do we bring to the table?

This is a full‐time, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits. Once you have met minimum requirements, you can expect:

  • Flexible vacation, sick, and holiday benefits
  • Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
  • 401(k) tax‐deferred savings plan with employer matching
  • Certification/Continuing Education benefits
  • Catered lunches twice a week
  • Computer, network hardware and software purchase discounts

If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!

  • Your cover letter must include:
    • A reference to the position of Field Engineer
    • A paragraph describing why you are especially well suited for this position
  • What to expect from our hiring process:
    • Criminal background check‐‐we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.
    • We'll need your driving history‐‐if you have a history of dangerous driving, we may not be able to hire you. (This job does involve driving to customer sites.)
    • If you're selected for an interview, you'll need to bring professional references.
    • Your interview will also include tests of your technical and communications skills and attention to detail.

Thank you for your interest in working with us. We look forward to hearing from you!

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