Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond‐‐basically, we help businesses stay connected in every possible sense. We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.
We are looking for a self-starting Field Service Technician to deliver a high level of customer service to our company customers. We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
You understand information technology and the operational challenges of small and medium‐sized businesses. You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.
Liberty’s Core Values resonate with you, and you would be excited to work with a team that holds these same values high.
Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle in a safe manner and ensure proper use of field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Other things you'll also do:
Proven field service experience
Ability to troubleshoot, test, repair, and service technical equipment
Solid written and verbal communications skills
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Ability to work independently and productively without constant supervision
Attitude and aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation
A heart for helping customers solve problems
About the work environment...
All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high‐quality computing and communications gear that'll stand up to the work you need to perform. You'll get all the tools you'll need to do a killer job.
While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks. And most importantly, we pride ourselves as a company with excellent teamwork.
What do we bring to the table?
This is a full‐time, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits. Once you have met minimum requirements, you can expect:
If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!
Thank you for your interest in working with us. We look forward to hearing from you!