Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond‐‐basically, we help businesses stay connected in every possible sense. We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.
We are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company’s character and business.
You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.
Liberty’s Core Values resonate with you, and you would be excited to work with a team that holds these same values high.
Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Solid written and verbal communications skills
Ability to work independently and productively without constant supervision
Customer-oriented and cool-tempered
Attitude and Aptitude are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
A heart for helping customers solve problems.
About the work environment...
All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high‐quality computing and communications gear that'll stand up to the work you need to perform. You'll get all the tools you'll need to do a killer job.
While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks. And most importantly, we pride ourselves as a company with excellent teamwork.
What do we bring to the table?
This is a full‐time, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits. Once you have met minimum requirements, you can expect:
If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!
Thank you for your interest in working with us. We look forward to hearing from you!