We have an open seat on the bus!

More specifically, we need a Help Desk Technician!

Founded in 2008, Liberty Technology offers Managed IT services, Collaboration, Internet access and telecom, technology product sales, phone systems, and technical consulting for the South Atlanta metro area and beyond‐‐basically, we help businesses stay connected in every possible sense. We are looking for a dedicated Help Desk Technician that holds our passion of Advancing Freedom Through Technology.

So, what does a Help Desk Technician do?

You'll be responsible for serving as the first point of contact for clients seeking technical assistance over phone or email, help determine the best solutions based on the issues and details provided by the clients. You will be responsible for directing unresolved issues to the next level of support, and documenting events and problems in internal logs.

In this role you will also be represented as the Voice of Liberty by helping best serving clients with their needs by providing updates on their issues and walking them through the problem-solving process.

We are dreaming about you, our perfect candidate!

You understand information technology and the operational challenges of small and medium‐sized businesses. You also thrive on making, fostering, and growing relationships. Somebody who is passionate about helping others and can always find a solution to any technical problem, or you are interested in working towards becoming that person, we will provide the necessary training, support, and work environment to help you succeed.

Liberty’s Core Values (last page) resonate with you, and you would be excited to work with a team that holds these same values high.

Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.

Does this sound just like you so far? Okay, good! Read on.

Things you'll do a lot of:

  • Respond to technical questions either over the phone, through email, or in person
  • Provide technical assistance to other technicians when required
  • Performing remote troubleshooting through diagnostic techniques and asking pertinent questions
  • Install, modify, and repair computer hardware and software
  • Resolve technical problems with desktops, servers, and network equipment
  • Pull and terminate a variety of cables
  • Service and system maintenance

Other things you'll also do:

  • Keep up to date on new technologies, products, services relevant to our offerings
  • Identify and suggest possible improvements on procedures
  • Attend and actively participate in events such as lunch & learns, tech talks, and other ad hoc or informalhappy hour‐type meetings after hours

What you bring to the table:

  • Education: Associates degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual
  • Ability to diagnose and resolve basic technical issues
  • Understanding of, interest in, and passion for technology and current industry trends
  • Solid written and verbal communications skills
  • Ability to work independently and productively without constant supervision
  • Proven experience as a help desk technician or other customer support role
  • Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
  • A heart for helping customers solve problem

The icing on the cake:

  • Experience with Cisco technology products and services
  • Experience working for (or with) a managed IT services provider
  • Experience with Windows desktop and server administration
  • Knowledge of the AV/IT Networking Industry
  • Prior experience with ConnectWise, IT Glue, Solarwinds

About the work environment...

All our team members are based at our Griffin office, which has an open, collaborative vibe. Every team member gets new, high‐quality computing and communications gear that'll stand up to the work you need to perform. You'll get all the tools you'll need to do a killer job.

Sometimes, it is all fun and games.

While we work hard, we definitely also play hard. We have a pool table, dart board, giant scrabble game, weight room and gaming systems to help you wind down after hours or during breaks. We host monthly Tech talk events over pizza and beer, and also host occasional Liberty After Hours party in our office. We also have a great annual holiday celebration where Liberty Dundees are presented to all employees. And most importantly, we pride ourselves as a company with excellent teamwork.

What do we bring to the table?

This is a full‐me, permanent position. Liberty Technology offers a full compensation package including health and retirement benefits. Once you have met minimum requirements, you can expect:

  • Flexible vacation, sick, and holiday benefits
  • Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
  • 401(k) tax‐deferred savings plan with employer matching
  • Certification/Continuing Education benefits
  • Catered lunches throughout the week
  • Computer, network hardware and software purchase discounts

If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!

  • Your cover letter must include:
  • A reference to the position of Help Desk Technician
  • A paragraph describing why you are especially well suited for this position
  • What to expect from our hiring process:

• Criminal background check‐‐we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.

• We'll need your driving history‐‐if you have a history of dangerous driving, we may not be able to hire you. (This job does involve driving to customer sites.)

• If you're selected for an interview, you'll need to bring professional references.

• Your interview will also include tests of your technical and communications skills and attention to detail.

Thank you for your interest in working with us. We look forward to hearing from you!